Privacy policy

1. Introduction

At SumUpToday, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and disclose your information when you visit or use our website, place an order, or interact with our services.

This policy is intended to be read alongside our Terms and Conditions, Shipping and Delivery Policy, and Cancellation and Refund Policy.

In this Privacy Policy, the terms “we,” “us,” and “our” refer to SumUpToday and its operating legal entity. The terms “you” and “your” refer to visitors, customers, and users of our website.

By accessing or using our website, you acknowledge this Privacy Policy. Where consent is required under applicable law, we will seek your consent before processing your personal data.

2. Personal Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect certain personal information, including:

  • Personal details: Name, age or date of birth where required, and other details you voluntarily provide.

  • Contact information: Email address, mobile number, and other contact details.

  • Account information: Username, account credentials, and related account details.

  • Address information: Billing address, shipping address, city, state, and PIN code.

  • Order information: Products purchased, order history, delivery status, and transaction-related details.

  • Payment information: Relevant payment transaction details processed through our payment service providers. We do not intend to collect or store complete card details unless our payment arrangements specifically permit and secure such processing.

  • Website usage information: Pages visited, links clicked, browsing activity, device information, and other website interaction data.

  • Communication information: Messages, enquiries, feedback, and complaints submitted to our customer support team.

We may also receive relevant information from logistics providers, payment service providers, and other authorized service partners to fulfil orders, confirm payments, and improve our services.

You may choose not to provide certain information. However, doing so may prevent us from processing your order or providing specific website features or services.

3. Why We Collect Your Personal Information

We collect and process personal information for legitimate business purposes and, where required, based on your consent or another lawful basis under applicable law.

These purposes may include:

  1. Order processing and fulfilment: To accept and process orders, arrange deliveries, process payments, and provide order-related updates.

  2. Account management: To create, maintain, and manage customer accounts and verify account-related information.

  3. Customer support: To respond to your questions, complaints, requests, and feedback.

  4. Website improvement: To understand website performance, troubleshoot technical issues, and improve functionality and user experience.

  5. Personalization: To understand customer preferences and recommend relevant products or offers where permitted.

  6. Marketing communications: To share promotional offers, product updates, and other marketing communications where permitted by applicable law and your preferences.

  7. Analytics and research: To understand customer experiences and improve our products, services, and website.

  8. Security and fraud prevention: To detect suspicious activity, prevent fraud, protect our users, and safeguard our business.

  9. Legal and regulatory compliance: To comply with applicable laws, legal obligations, and valid requests from authorized authorities.

4. How We Collect Information

We may collect information directly from you when you:

  • Browse or interact with our website.

  • Register for an account.

  • Place an order or make a payment.

  • Subscribe to communications or promotional updates.

  • Contact customer support.

  • Participate in surveys, feedback activities, or other voluntary interactions.

We may also collect certain information automatically through cookies, analytics tools, and similar technologies, subject to applicable law and your preferences.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites that we do not own or control. We encourage you to review their privacy policies before sharing personal information with them.

5. Cookies and Similar Technologies

SumUpToday may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, improve performance, and deliver relevant communications or advertising where permitted.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Where required, we will obtain consent before using non-essential cookies or similar tracking technologies.

6. Consent and Your Choices

We process your personal information in accordance with applicable privacy and data protection laws.

Where consent is the basis for processing, you may withdraw your consent at any time by contacting us through the details provided below or by using the relevant preference or unsubscribe options available to you.

Withdrawing consent does not affect processing carried out lawfully before the withdrawal. It may also affect our ability to provide services that depend on the relevant information.

You may opt out of promotional communications by following the unsubscribe instructions in the communication or contacting our support team. We may still send essential transactional or service-related communications concerning your orders or account.

7. When We May Share Your Personal Information

We do not sell your personal information to third parties for monetary gain. However, we may share relevant information with authorized parties when necessary for the purposes described in this policy.

These parties may include:

  1. Logistics and delivery partners: To ship orders and facilitate deliveries.

  2. Payment service providers: To process payments and verify transaction status.

  3. Technology and hosting providers: To host, maintain, secure, and operate our website and related systems.

  4. Analytics and marketing service providers: To measure website performance and support marketing activities, where permitted by law and applicable consent requirements.

  5. Customer support and operational partners: To respond to enquiries and manage customer service activities.

  6. Professional advisers: Such as legal, accounting, and compliance advisers, where necessary.

  7. Government and regulatory authorities: Where disclosure is required by applicable law, a valid legal process, or an authorized request.

  8. Other parties: Where you have provided consent or where sharing is otherwise permitted by applicable law.

We take reasonable steps to ensure that third-party service providers handle personal information appropriately and use it only for authorized purposes, subject to applicable contractual and legal requirements.

8. How We Protect Your Personal Information

We take reasonable technical, organizational, and administrative measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Access to personal information is restricted to authorized personnel and service providers who require it for legitimate operational purposes.

Although we work to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps in accordance with the applicable legal requirements.

9. Data Storage and Retention

Your personal information may be stored on our systems or with authorized third-party service providers, depending on the services used to operate our website and fulfil your orders.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, fraud prevention, dispute resolution, and compliance with legal obligations.

When personal information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access information: Request information about the personal data we process about you and the purposes of processing.

  • Correct information: Request correction of inaccurate or incomplete personal data.

  • Request erasure: Request deletion of personal data where legally applicable and where retention is no longer necessary or required.

  • Withdraw consent: Withdraw consent for processing activities that rely on your consent.

  • Raise grievances: Submit a complaint regarding our handling of your personal information.

  • Nominate another person: Exercise nomination rights where provided under applicable law.

To exercise your rights, contact us using the details provided in the Contact Information section. We may need to verify your identity before responding to certain requests.

We will handle requests within the timelines prescribed by applicable law.

11. Children's Privacy

Our website and purchasing services are intended for individuals who are legally eligible to make purchases under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. Where parental or guardian consent is legally required, we will follow the applicable requirements.

If you believe that a child has provided personal information to us in violation of applicable requirements, please contact us so that we can review the matter and take appropriate action.

12. Correcting or Updating Your Information

You may update certain personal information through your account, where this functionality is available.

If you are unable to access your account or need assistance correcting or updating your details, please contact our customer support team using the contact information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

Any revised version will be published on this page with an updated effective date, where appropriate. Where material changes require advance notice or additional consent under applicable law, we will take the necessary steps.

We encourage you to review this page periodically to stay informed about how we handle personal information.

14. Contact Information

For questions, requests, or complaints concerning this Privacy Policy or the handling of your personal information, please contact:

Brand: SumUpToday
Legal Entity: [Insert registered legal entity name]
Email: [Insert official privacy or customer support email]
Phone: [Insert official contact number]
Registered Address: [Insert registered business address]

Grievance Officer / Privacy Contact

Name: [Insert designated officer's name, where applicable]
Email: [Insert official grievance email]
Address: [Insert applicable business address]

Please provide sufficient details about your request or complaint so that we can review it and respond appropriately.